AI isn’t just a buzzword — it’s already helping local governments cut through red tape, free up staff capacity, and improve service delivery.

Some of the most practical applications aren’t hard to roll out. Here are some simple things we’re doing.

• Automating routine administrative tasks — from scheduling meetings to managing data entry and follow-ups — so our partner agencies can focus staff time where it’s needed most.
• Capturing and summarizing meeting notes, reports, and lengthy documents to provide clear, actionable insights without the burden of manual review.
• Enhancing customer service by equipping staff with tools and resources that speed up response times and improve the quality of communication with residents.
• Analyzing and identifying trends in complex datasets to inform smarter planning, policy decisions, and performance reporting for our clients.

The takeaway? Every minute saved is a minute that can be applied directly to your mission. For us, that means more time providing local government expertise to our partner agencies.

Check out RGS’ AI resources for Local Governments and this great Bloomberg article about how city leaders are using AI to increase human touch.