This fall, RGS partnered with Probolsky Research to hear directly from the agencies we serve—and those we hope to serve in the future. Two separate surveys were conducted with current/past clients and prospective clients, giving us a clear picture of what’s working, what’s needed most, and how RGS can continue to evolve.

Client Survey: Strong Satisfaction, Clear Value

Clients most often learned about RGS through referrals or because RGS was already under contract when they joined their organization—another sign that our work earns trust and is shared across agencies.

When asked why they chose RGS, clients most frequently pointed to our understanding of public sector operations—a core strength of RGS as a JPA created by and for public agencies.

Clients also identified the service areas they see as most necessary for agencies like theirs, led by:

• General HR services
• Finance support

They also highlighted grant strategy and administration as a service they’d like to see RGS expand or promote more strongly.

Prospective Client Survey: Needs & Opportunities

The prospective client survey confirms that agencies not yet using RGS face many of the same pressures—and see real value in what RGS offers.

Among those aware of RGS, most said our brand and communications are not confusing or inconsistent, suggesting our messaging is landing clearly.

Their top anticipated challenges over the next 12 months mirror what we hear statewide:

• Budget constraints
• Limited internal capacity
• Lack of internal training

Moving Forward

Together, these two surveys reinforce RGS’ strongest differentiators—trusted public-sector expertise and high client satisfaction—while also pointing to service areas where demand is growing.

We’re using these insights to guide strategy, strengthen outreach, and ensure RGS is positioned to meet agencies’ most urgent needs.

Thank you to everyone who participated and helped shape the future of RGS.